If you’re not part of the solution, you’re part of the problem
In November 1999, the Institute of Medicine (IOM) released a landmark report, To Err is Human, which described the incidence of medical errors and challenged health care professionals to change how they provide care. The lOM’s research noted that more people die in a given year from medical errors than from motor vehicle accidents, breast cancer or AIDS - and that the “national costs… of preventable adverse events … are estimated to be between $17 billion and $29 billion.”
The problems identified in To Err is Human not only occur in hospitals, but also in doctors’ offices and other ambulatory settings. While ambulatory care is generally less technologically complex than inpatient care, it is often more logistically complicated, as an ambulatory episode often involves multiple handoffs and transitions among a number of clinicians, the patient and family.
MGMA study focused on patient safety in ambulatory setting
In 1999, the Medical Group Management Association (MGMA) Center for Research collaborated with the COPIC insurance company of Colorado to evaluate the causes of malpractice claims and assess the patient safety risks associated with ambulatory care. The pie chart below shows how lost test results occurred in 57 percent of the cases studied. Essentially, lost test results are an administrative issue and indicate a breakdown in the practice’s communications systems. Even the second-most-frequent reason for malpractice claims - drug interactions- can be reduced or eliminated if the practice has the right systems.
The study also examined the most common delays in the diagnosis of breast cancer. Underlying reasons were:
* Systems failures such as lost mammogram orders or lost test results;
* Delays by the patient in seeking appropriate health services; or
* Human issues such as failure to screen or delays in test ordering.
The problems associated with managing test results were the focus of a study by Eric Poon, MD, MPH. He and his associates surveyed physicians in internal medicine practices to understand how physicians tracked test results. Poon found that only 52 percent of the physicians in his study kept records of the tests they ordered (graph, below). With almost half of the doctors not having a system in place, it is obvious why test results were lost.
Poon’s research also noted whether the physician had a system to detect if the patient missed a test. The same graph shows only 32 percent of the doctors reporting this safeguard and just over half (59 percent) reporting that they had a staff member review incoming test results.
EHR can help reduce error rate
An electronic health record (EHR) can substantially reduce lost test results, drug interactions and similar problems. Virtually all EHRs can track laboratory and radiology test results and have a module to provide notice of drug interactions (see “Off to a slow start: High costs and lack of physician support , hinder medical groups’ EHR adoption,” MGMA Connexion, October 2005). Properly implemented and universally used, this administrative technology could minimize medical errors attributed to drug interactions and lost test results.
Another means of identifying problems in administrative and human systems that could jeopardize patient care will soon be available. The MGMA Center for Research, the Health Research and Educational Trust and the Institute for Safe Medication Practices are developing a self-assessment to evaluate the state of patient safety in the practice. The three organizations, with funding from the Commonwealth Foundation, will release the survey for use by medical groups and other ambulatory care settings this spring.
The Physician Practice Patient Safety Assessment uses 77 questions to evaluate risk in six domains:
* Medication;
* Handoffs and transitions;
* Surgery/anesthesia and sedation/invasive procedures;
* Personnel/qualifications/competency;
* Practice management/culture; and
* Patient education/communication.
The self-assessment - an anonymous electronic survey - provides immediate feedback comparing the practice’s performance to similar organizations. The medical group uses self-assigned passwords to maintain security and anonymity. The data reported on the assessment cannot be traced to specific respondents.
The practice manager may not directly interact with patients, but the organization’s administrative and clinical systems have a major influence on the quality of patient services. In fact, you may well be the critical factor in the selection and operation of systems that prevent medication errors and lost test results. You may also be the catalyst for assembling a multidisciplinary team of physicians, nurses, technicians and managers to evaluate improvements in patient safety. Thus, that adage from the 1960s is true: If you’re not part of the solution, you’re part of the problem.